Shipping terms:

Standard residential delivery is curbside, which means the items will be taken off the truck and brought onto the curb. Someone should be onsite to bring the order inside. Nurseryworks has warehouses in both the Los Angeles area and in New Jersey. Nurseryworks offers white glove service in both areas.

Furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Arrangements should not be made to have shipments dropped off when no one is onsite to receive them. For residential deliveries – when contacted by the carrier, it is important to make note of the carrier’s name and phone number. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. Nurseryworks takes great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that it be inspected carefully and that any damage to the order and/or to the packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the furniture is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.) Upon inspection, if the item(s) is damaged, the customer may choose to refuse the delivery. Please note that Nurseryworks ships flat packed. If only one box of an order is damaged, the customer should refuse only the specific box that is damaged.

Claims
Nurseryworks will not be able to place a claim or work with a customer to replace damaged items, if damage is not noted at time of delivery. Customers should retain all packaging until the order has been fully inspected.

Nurseryworks will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.

It is the customer’s sole responsibility to notify Nurseryworks of any claims for damage within 14 days; otherwise, Nurseryworks will be unable to assist with a claim. The customer waives any rights to set off or hold back amounts of paid or due hereunder against any other amounts owed for merchandise purchased from Nurseryworks.

Returns/Exchanges
Due to the custom nature of the furniture, Nurseryworks does not accept returns or exchanges. If an item has been received and it is not the actual item ordered, all of the original packaging must be retained. Please e-mail info@nurseryworks.net or call (888) 508 9540, ext 0 and be sure to have the SKU and style number of the item on hand. Nurseryworks will arrange to have the incorrect item picked up immediately and the correct one sent.

Manufacturing Defects
If a shipment arrives with the appearance of a manufacturing defect, Nurseryworks must be notified by e-mailing, info@nurseryworks.net, or by calling (888) 508 9540 within 14 days of receipt. Nurseryworks requires digital pictures and a full description of the problem. Without a digital picture, no item or part will be replaced. Once there is a determination that there is a manufacturing issue, the required part(s) will be shipped as soon as possible. The original item and packing must be kept. Returns should be complete with original packaging. Items returned incomplete or damaged may be assessed a restocking fee.

Finish Variations
All Nurseryworks products are crafted by hand, so there may be variations in both the texture and color of the finishes. These variations are not considered manufacturing defects.