Shipping Rates: Free shipping, It's on us! (This does not cover any optional service fees for large furniture pieces )Free shipping does not cover any return shipping costs and the actual shipping costs would be deducted from your total if you decide to return/exchange an item. Please read Returns below for exceptions.

Online Orders: Zac and Zoe online is opened for shopping fun 24/7.

Telephone Orders: If you prefer to order over the phone, please don't hesitate to call us at 917.438.9149. We're here to help you 7 days a week.

Multiple Items Orders: If you are ordering more than 1 item, please know that they may arrive at different times.

International Orders: We will try our best to accomodate you if you live outside of the U.S.A. Please contact us at; hello[at]zacandzoe[dot]comwith the item(s) you are interested in and your address so that we can provide you with shipping quotes. Once payment is confirmed, we'll have the goods shipped to you.

Processing Orders: You are generally charged upon ordering for items with a lead time from 1-3 weeks. If it is an item with a longer lead time and is a custom made order, you are generally charged 50% deposit and remainder at the time of shipping. If it's not custom made, full payment will be expected at the time of shipment. Please email us with any questions regarding payments hello[at]zacandzoe[dot]com.

Delivery Timeframes: Most products have a 1-3 week time for delivery. Some large furniture pieces may have up to a 12-14 delivery time.

Sales Tax: Residents of New York will be charged the 8.375% sales tax.

Returns: We have a 30 day refund policy for some items. Custom made orders are not returnable because they were created for you. Certain manufacturers may have a shorter timeframe or a different return policy that we must comply to, please check prior to purchasing to find out the return policy for a particular item. If you would like to return an item you received, please email us asap to; returns[at]zacandzoe[dot]com Please do not mail this item back to us or the manufacturer before hearing from us or else we cannot be responsible for your refund. Once you email us, we may provide you with a Return Authorization form. Package must be in the original packaging and unused. A 10-20% restocking fee may apply, depending on the manufacturer. Your return must be accompanied by the original packing slip (or a copy) and must include your return authorization number. Even though you were not charged for shipping for the item, the actual shipping costs for sending this item will be deducted and not be refunded since we paid for them. You will also be responsible for the return shipping fees and you may want to track/insure the item as you will be responsible for this item.
*If an item arrives to you damaged or it is a wrong item, we will gladly send you a replacement asap and we will arrange to pick up. We will not issue you a full refund unless a- the item is no longer in production or b- we can not replace this item within a reasonable amount of time.If you wish to return the item and the above a or b is not applicable, then we may issue you a refund minus the shipping costs and possible restocking fees. For specfic terms, please read below. If 30 days have past since your transaction, refunds will be issued by check and mailed to your billing addres. If the transaction is within 30 days, it will be issued to the credit card that was used at the time of your transaction.

Nurseryworks Terms: Non-refundable/non-returnable. Unless in stock, furniture delivery generally 8-14 weeks. All items shipped in perfect condition. Crib, Dressers, Wide Changing Table are shipped via truck and will incur a service fee for handling the items to your residence or business. This is limited to deliveries of up to 400 pounds, includes up to 2 flights of stairs and into the residence's first threshold. This does not include assembly. We may be able to provide this service for you at an extra fee, if this interest you, please inquire about the white glove service with assembly which is good for both residence and business, up to 2 flights of stairs and into the residence and into the appointed room and set-up (up to 30 minutes with screwdriver and wrench only) and debris removal. Please note that this does not include actual set up of the crib (due to liability reasons). However, it does include all of our other items, in addition to unpacking of the crib. Do not sign the delivery receipt until you count the cartons and verify. Inspect the cartons carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness, or any other signs of possible damage. If you suspect any kind of damage, inspect goods while driver is present. Any claims for damaged of lost merchandise will be the sole responsibility of the customer and will be hard to do unless you note any visible details on the delivery receipt. Customer would be responsible to file any insurance claims with the shipping company if damage occurs in shipping, but we will assist you. Any apparent, even small damage must be reported to the driver at the time of delivery and reported to Nurseryworks at returns@nurseryworks.net or 888-508-9540. If you do not open the boxes at the time of delivery with the driver present, it will be difficult to present a claim. If you didn't open them at the time of delivery, Nurseryworks must be notified within 3 calendar days of delivery at returns@nurseryworks.net with supporting digital images of the damage. Rockers, Stools, and bedding are shipped with a shipping carrier such as Fedex, DHL, or UPS and will be delivered to your door, unassembled.

Zid Zid Kids: They are committed to doing their best to ship your order correctly. Please
open the order upon arrival and inspect it for any damage. If any goods are delivered broken or damaged, buyer will have a replacement unless item is no longer available and then you will receive a credit for that item. Must be notified within 3 days of the date of delivery. Exchanges can be made within 15 days and must be returned in the same first quality condition as received, including properly re-bagged and free of any markings or hand tags.

Cancellations: If you would like to cancel a recent order, please email us asap to hello[at]zacandzoe[dot]com and if your order was not processed (usually within a day), we will happily cancel your order. If the order has already processed (even if it's within a day) , you will not be able to cancel the order and you will be responsible for item ordered.

Shipping: Varied Shipping methods, UPS Ground, Fedex Ground, and DHL. Majority of our items, please allow a 1-4 week delivery time. 12-14 week shipping may apply for larger furniture pieces. Expedited shipping may be available on certain items. If this is important to you, please email us prior to ordering at; hello[at]zacandzoe[dot]comto see if we can accomodate you.

Pay Methods: We accept American Express, Mastercard, Visa & Discover cards. Paypal may be accepted as well but you must contact us prior to making the order at; hello[at]zacandzoe[dot]comto request your order and well send you an invoice. Once we receive payment and it has been confirmed, we will ship your goods. Checks are accepted but you must email us at; hello[at]zacandzoe[dot]comwith your request.

We respect your privacy. We would not and will not share or sell any of your personal information to mailing lists or any other parties. All orders are processed confidentially and securely.

Privacy: This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Zac and Zoe Inc. does not share or sell any of your personal information to mailing lists or any third parties. All orders are processed confidentially and securely.

Security: Our shopping cart through Yahoo! stores uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.