Shipping Rates: Free shipping on most items - It's on us! (This does not cover any optional service fees for large furniture pieces). Free shipping does not cover any return shipping costs and the actual shipping costs would be deducted from your total if you return/exchange is arranged for an item you ordered. Please read Returns below for exceptions.
Online Orders: Zac and Zoe online is opened for shopping fun 24/7.
Telephone Orders: If you prefer to order over the phone, please don't hesitate to call us at 917.438.9149. We're here to help you 7 days a week.
Multiple Items Orders: If you are ordering more than 1 item, please know that they may arrive at different times.
International Orders: We will try our best to accomodate you if you live outside of the U.S.A. Please contact us at; hello@zacandzoe.comwith the item(s) you are interested in and your address so that we can provide you with shipping quotes. Once payment is confirmed, we'll have the goods shipped to you.
Processing Orders: You are generally charged upon ordering for items with a lead time from 1-3 weeks. If it is an item with a longer lead time and is a custom made order, you are generally charged 50% deposit and remainder at the time of shipping. If it's not custom made, full payment will be expected at the time of shipment. Please email us with any questions regarding payments hello@zacandzoe.com.
Delivery Timeframes: Most products have a 1-3 week time for delivery. Some large furniture pieces may have up to a 12-14 delivery time.
Sales Tax: We are required to charge 8.875% sales tax on all orders shipped to New York State addresses. No sales tax will be applied to purchases delivered outside of New York State.
Returns: Unfortunately, most items we sell can not be returned. If you unsure whether or not the items you are interested in can be returned, please call us at at 917.438.9149 or email us at hello@zacandzoe.com If an item you ordered and received can be returned, please email us
asap to; returns@zacandzoe.com Please do not mail this item back to
us or the manufacturer before hearing from us or else we cannot be responsible
for your refund. Once you email us, we may provide you with a Return Authorization
form. Package must be in the original packaging and unused. A 10-20% restocking
fee may apply, depending on the manufacturer. Your return must be accompanied
by the original packing slip (or a copy) and must include your return
authorization number. Even though you were not charged for shipping for
the item, the actual shipping costs for sending this item will be deducted
and not be refunded since we paid for them. You will also be responsible
for the return shipping fees and you may want to track/insure the item
as you will be responsible for this item.
*If an item arrives to you damaged or it is a wrong item, we will gladly
send you a replacement asap and we will arrange to pick up. We will not
issue you a full refund unless a- the item is no longer in production
or b- we can not replace this item within a reasonable amount of time.If you wish to return the item and the above a or b is not applicable,
then we may issue you a refund minus the shipping costs and possible restocking
fees. For specfic terms, please read below.
If 30 days have past since your transaction, refunds will be issued by check and mailed to your billing addres. If the transaction is within 30 days, it will be issued to the credit card that was used at the time of your transaction.
Important Delivery information regarding Freight: Many of items are shipped via freight or LTL shipper (less than truckload).
1) Customer/consignee should make an inspection of all cartons upon delivery. If you notice any surface damages on the outer part of the carton, this should be noted (written by hand) on the bill of lading or delivery receipt by the consignee (person accepting the package). Whether or not the inner contents of the package are damaged, the consignee should always note any damage to the outer carton just in case later on concealed damages are discovered. If damage to the inner contents is visible from the outside, this package should be refused and noted on the bill of lading. The consignee should be as specific as possible on the BOL (bill of lading) and note which box is damaged and that they are refusing delivery for reasons of visible damage.
2) Check the number of pieces listed on the shipment documents (packing list or bill of lading). Make sure that the number of pieces in the shipment matches the merchandise you receive. If you receive less than what is reported on the BOL, please note it on the BOL. Try to always give as much info as possible, and it is great if you can identify which piece is missing and include that on the BOL as well.
3) Make sure you retain a copy of the BOL for your record. Make sure the driver provides you with a copy that is signed by both the consignee and the driver with any and all notations on both copies. This means the notes should be on both copies, so it is important to make all the notations before the driver separates the carbon copies.
Finally, as a word of caution, many carriers or drivers may try to tell the consignee that “it is not necessary for the bill of lading to be ”noted on” or to be signed, please try to avoid this situation. They might tell you that “don’t worry, I’ll follow up with this” or “I’ll take care of it back in the office because I am in a rush to make other deliveries”. Do your best to ignore these comments and follow the procedures listed above. The driver may even tell you they are in a hurry and they do not have time for the notations to be made or for you the check the shipment. Again, please do your best to follow the step listed. Following these steps will ensure your protection in terms of making sure you or your customer’s claims are honored.
Nurseryworks Terms: Non-refundable/non-returnable. Unless in stock, furniture delivery generally 8-14 weeks. All items shipped in perfect condition. Crib, Dressers, Wide Changing Table are shipped via truck and will incur a service fee for handling the items to your residence or business. This is limited to deliveries of up to 400 pounds, includes up to 2 flights of stairs and into the residence's first threshold. This does not include assembly. We may be able to provide this service for you at an extra fee, if this interest you, please inquire about the white glove service with assembly which is good for both residence and business, up to 2 flights of stairs and into the residence and into the appointed room and set-up (up to 30 minutes with screwdriver and wrench only) and debris removal. Please note that this does not include actual set up of the crib (due to liability reasons). However, it does include all of our other items, in addition to unpacking of the crib. Do not sign the delivery receipt until you count the cartons and verify. Inspect the cartons carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness, or any other signs of possible damage. If you suspect any kind of damage, inspect goods while driver is present. Any claims for damaged of lost merchandise will be the sole responsibility of the customer and will be hard to do unless you note any visible details on the delivery receipt. Customer would be responsible to file any insurance claims with the shipping company if damage occurs in shipping, but we will assist you. Any apparent, even small damage must be reported to the driver at the time of delivery and reported to Nurseryworks at returns@nurseryworks.net or 888-508-9540. If you do not open the boxes at the time of delivery with the driver present, it will be difficult to present a claim. If you didn't open them at the time of delivery, Nurseryworks must be notified within 3 calendar days of delivery at returns@nurseryworks.net with supporting digital images of the damage. Rockers, Stools, and bedding are shipped with a shipping carrier such as Fedex, DHL, or UPS and will be delivered to your door, unassembled.
Cancellations: Orders for in stock merchandise may be cancelled within 1 business day for a full refund unless it was shipped. Please email us asap to hello@zacandzoe.com. Stock items cancelled after 1 business day and special ordered items cancelled after 2 business days may be subject to a 25% cancellation and restocking fee.
Shipping: Varied Shipping methods, UPS Ground, Fedex Ground, and DHL. Majority of our items, please allow a 1-4 week delivery time. 12-14 week shipping may apply for larger furniture pieces. Expedited shipping may be available on certain items. If this is important to you, please email us prior to ordering at; hello@zacandzoe.comto see if we can accomodate you.
Pay Methods: We accept American Express, Mastercard, Visa & Discover cards. Paypal may be accepted as well but you must contact us prior to making the order at; hello@zacandzoe.comto request your order and well send you an invoice. Once we receive payment and it has been confirmed, we will ship your goods. Checks are accepted but you must email us at; hello@zacandzoe.comwith your request.
We respect your privacy. We would not and will not share or sell any of your personal information to mailing lists or any other parties. All orders are processed confidentially and securely.
Privacy: This site is hosted by Yahoo!
Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this
information.
Zac and Zoe Inc. does not share or sell any of your personal information
to mailing lists or any third parties. All orders are processed confidentially
and securely.
Security: Our shopping cart through Yahoo! stores uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.
Changes to Terms and Conditions and To Site: zac and zoe reserves the right to modify or change the terms of use of this site with or without notification. Our goal is to provide complete, accurate, up-to-date information on our web site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technical errors. This site may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing and availability; additionally, some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has submitted - and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause.
