Shipping Rates: Free shipping on most items - It's on us! (This does not cover any optional service fees such as white glove services that may be available to you). Free shipping does not cover any return shipping costs and the actual shipping costs to you would be deducted from your total if you return/exchange is arranged for an item you ordered.

Online Orders: Zac and Zoe online is opened for shopping fun 24/7.

Telephone Orders: If you prefer to order over the phone, please don't hesitate to call us at 917.838.5007. We're here to help you 7 days a week. Payment can be made over the phone or you can send payment via paypal to; lisa@zacandzoe.com

Multiple Items Orders: If you are ordering more than 1 item, please know that they may arrive at different times.

Return Policy: All sales are final. No returns or refunds will be allowed.

Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. If you note any damage to the box or contents of the box, please note the damage on the bill of lading you sign from the delivery company. Please do not refuse delivery if you see damage. Instead, open the box and check the pieces inside for damage and call/text us at (917) 838.5007 or email us at info@zacandzoe.com if you have any damaged pieces.

We cannot ship to PO boxes or APO/FPO addresses, or outside the contiguous US.

If your product is defected or damaged, please contact us and we will arrange to replace your item within 2-3 weeks or we'll issue you a full refund.

Privacy: We respect your privacy. We would not and will not share or sell any of your personal information to mailing lists or any other parties. All orders are processed confidentially and securely.